Dr. Sherri Z. Heller is a key leader in the effort to help government human services agencies take advantage of modern management approaches and technologies – thus reducing administrative costs and better serving their clients.

Before joining the company in 2004, Dr. Heller served as Commissioner of the U.S. Office of Child Support Enforcement. Responsible for developing policies and priorities that guided the nation’s child support program, she spearheaded the creation of a breakthrough national strategic plan to guide policy and practice.

Previously, Dr. Heller was Deputy Secretary for Income Maintenance with the Pennsylvania Department of Public Welfare. She led the State’s welfare reform implementation, and was responsible for operations and policymaking for a wide range of public assistance programs. She also managed the implementation of electronic benefits distribution (EBT) and the introduction of welfare-to-work programs and policies.

Dr. Heller received her Bachelor’s Degree from Franklin & Marshall College and her Doctorate from Harvard University.

Innovation in Human Services

Nationally recognized for her work to improve human services programs, Dr. Heller can address:

• Cost-effective administration of federally funded, state- and county-administered human services programs, including child nutrition, child care and TANF
• Breakthroughs in citizen contact and constituent service through technology, management and other innovations
• Modernization of state and county government administration, including policy and practice for technology and procurement
• Child support enforcement, including policy and technology.

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To arrange to discuss the latest trends with Dr. Heller or to set up an interview, please contact:

Ken Ericson

Director, Corporate Communications

410-571-0161
Kenneth.Ericson@xerox.com