e_Services Group

Offshore...
yet, not so far from Home

 

Proximity

Our "near-shore" environment provides a clear and close alternative for North American companies to improve their bottom line. Our Jamaica offices operate in the Eastern time Zone.

Capability

Our highly trained customer service specialists all speak English as a first language. Jamaicans also understand Americans and American culture.

Reliability

Our team members not only operate in a "state of the art", high tech enviroment, we enjoy a single digit employee turnover rate that provides you and your customers reliable, expert care.
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e-Services Group

Service is Our Middle Name

Outsourcing and BPO Solutions

We know our core business as well as you know yours: Our core business is teleservices - the full range of services you might need, in whatever combination you need. Accuracy, reliability and consistency are our hallmarks, along with flexibility. We will use whatever combinations of technology and solutions best address your specific needs and those of your customers - a person at a work station with access to the necessary data bases, voice menus, chat help and other web-enabled services.

When your customers' experience with e-Services is complete, they will feel better about your company.

We train our employees not only in the general principles of customer care, but in the specific kinds of questions your customers ask when they seek assistance via phone or the Net. Our high-retention rates mean that our employees stay with us, allowing them to learn more about you and your customers. The result: More satisfied customers at less cost to you.

We will match the level of services you are accustomed to, and, as we train our employees and we learn more about your customers needs, we will exceed your expectations. As technology- hardware and software-advance and as your business evolves with the marketplace, e-Services anticipates your needs, and creates innovative and cost-effective solutions.

As you consider your offshore decision, contact e-Services and talk with us about how we can adapt our technology and employee's skills to your particular needs.

 

BPO Solutions - Offshore Call Center

Services We Offer

We Offer : Customer Care, Help Desk, Email, Medical Claims, Processing Inbound Teleservices, Back-office Processing, Reservations, Billing support, Collections, and more...

e-Services Group International is one of the world's leading providers of innovative and lower cost offshore call center and BPO solutions. For more information on what e-Services can do for your organization, call Mark Rovenstine - Chief Marketing Officer at 918-335-2522.