J.D. Powers Honors Xerox For 'Outstanding' Customer Service For The Second Consecutive Year

First Company to Earn Back-To-Back Recognition for Achieving High Customer Support Satisfaction & Implementing Best Technical Support Practices

SAN DIEGO, CA
January 10, 2007

J.D. Power and Associates and the Service & Support Professionals Association (SSPA) today announced that Xerox Corporation has been certified in North America for delivering superior technology service and support under the prestigious Certified Technology Service and SupportSM(CTSS)program. Xerox was the first document management company to achieve certification last year and is now the first company to earn the industry certification for the second year in a row. This distinction recognizes Xerox for delivering an outstanding customer support experience for its enterprise document management solution customers in North America under a program jointly developed by the SSPA and J.D. Power and Associates.

Xerox achieved certification by ranking in the top 20 percent for high customer satisfaction among technology support organizations. J.D. Power and Associates measured Xerox’s service excellence by surveying satisfaction among nearly 1200 customers who recently contacted them for technical support. J.D. Power and Associates then calculated a Customer Satisfaction Index for Xerox to determine their industry ranking based on the benchmark of customer satisfaction with technical support that they maintain for the technology industry. . . >> Read more

 

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