From live agent and voice response to web-enabled solutions, e-Services has the people, systems and expertise so that when your customers’ service is over they feel better about your company. Our staff is highly trained through programs that incorporate not only your policies and procedures, but your business philosophy as well.

In Jamaica, our customer care representatives approach their job as a long-term career as evidenced by turnover rates that are 75% less than those of US companies. This career dedication allows our staff to learn your business, the questions your customers will be asking, the transactions they will be making. They become highly proficient in everything they do.

Our systems and facilities are state-of-the-art. AT&T fiber optic cable, with MCI and Sprint redundancy, links our facilities to the United States, allowing static-free call center services. Switching technology that includes parallel Avaya S-8700 and G3R switches provides tracking, monitoring and reporting capabilities unsurpassed in the industry.