Choosing Your Offshore Homee-Services’ makes it easy for you to commit to moving customer care or back office functions offshore. This is due to our experience through the years in helping customers ask the right questions as they make the offshore decision – and then our ability to deliver the level of service we promise. Typically, companies approach us about moving operations offshore because they suspect – rightly so – that they can cut costs substantially. But while confident about cutting costs, they are concerned about quality and dependability of service. Their concerns evaporate as they examine our operations and see that, along with lower costs, e-Services provides unrivaled quality, accuracy and reliability.
We invite you to ask the right questions about your offshore decision and give us the opportunity to address any concerns you might have. Once you discuss your needs and concerns with e-Services, we’re confident you will make your offshore home with us. |
      Customers Can Count On Us
From live agent and voice response to web-enabled solutions, e-Services has the people, systems and expertise so that when your customers’ service is over they feel better about your company. Our staff is highly trained through programs that incorporate not only your policies and procedures, but your business philosophy as well. In Jamaica, our customer care representatives approach their job as a long-term career as evidenced by turnover rates that are 75% less than those of US companies. This career dedication allows our staff to learn your business, the questions your customers will be asking, the transactions they will be making. They become highly proficient in everything they do. Our systems and facilities are state-of-the-art. AT&T fiber optic cable, with MCI and Sprint redundancy, links our facilities to the United States, allowing static-free call center services. Switching technology that includes parallel Avaya S-8700 and G3R switches provides tracking, monitoring and reporting capabilities unsurpassed in the industry. “We have two major goals at e-Services: The first is to provide our clients with quality and responsiveness that match or exceed their current experience and then to continually exceed their expectations as we learn more about their needs and the problems their customers confront. The second is to be the employer everyone in Jamaica wants to work for. We believe every one of our employees makes a difference and only with the best people can we achieve our other major goal: to provide a level of service that meets or exceeds our client’s expectations.”
Who are our Customers?
|
Beyond our technology and a strong management team,
we are able to provide unrivaled service for two reasons:
first, a talented workforce trained not only in the
general principles of call center or back office work,
but in the details of your business; second, a workforce
that stays with us, and hence continues to learn more
about what your customers need when they contact us.
Our employees stay with us because e-Services is considered
one of the best employers in Jamaica. Our retention
rates run over 90%, significantly better than call
center or back office operations in the U.S. 
Airline Reservations